ARTEQUE Terms & Conditions
1. Validity of Quotation
This quotation is valid for thirty (30) days from the date issued unless otherwise stated in writing. Pricing is subject to change after the quotation expiration date or if the project scope, specifications, quantities, materials, shipping requirements, or site conditions change.
2. Scope of Work
The quotation includes only the products, services, artwork, production, delivery, and presentation systems expressly listed in the quotation. Any work not specifically included is excluded and may be quoted separately.
3. Client Approval
Production will not begin until ARTEQUE has received all required client approvals, including artwork selections, dimensions, layouts, finishes, specifications, site details, and written acceptance of the quotation. Delays in approval may affect production schedules, delivery dates, and pricing.
4. Deposits and Payment Terms
Unless otherwise stated in the quotation, a deposit is required before production, procurement, or project execution begins. The remaining balance is due according to the payment schedule stated in the quotation or invoice. ARTEQUE may pause work or delivery if payments are not received when due.
5. Taxes, Duties, Freight, and Other Charges
Sales tax, use tax, VAT, duties, tariffs, shipping, freight, insurance, storage, site-access charges, special handling, and other governmental or third-party charges are not included unless expressly stated. These amounts may be added to the final invoice.
6. Artwork, Licensing, and Intellectual Property
All artwork, images, designs, technical files, production files, specifications, layouts, renderings, mockups, and implementation materials remain the property of their respective owners. Unless otherwise stated in writing, the client receives only the right to use the finished products supplied for the specific project and location covered by the quotation. No copyright, source file, production file, or broader reproduction right is transferred unless expressly agreed in writing.
7. Production Adaptations
The client authorizes ARTEQUE to make reasonable non-creative adjustments necessary for production, fabrication, material compatibility, color translation, scaling, cropping, panelization, or site conditions, provided such adjustments are consistent with the approved design intent.
8. Color, Material, and Finish Variations
Colors, textures, finishes, print output, acoustic materials, substrates, and hardware may vary slightly from digital previews, samples, renderings, or prior production runs due to screen settings, lighting conditions, material batches, manufacturing tolerances, and printing processes. Such reasonable variations are not considered defects.
9. Site Conditions and Measurements
The client is responsible for providing accurate site dimensions, wall conditions, access information, drawings, and other project details unless ARTEQUE has expressly agreed to perform field verification. ARTEQUE is not responsible for delays, additional costs, or fit issues resulting from inaccurate measurements, unsuitable site conditions, hidden conditions, construction delays, or changes made after approval.
10. Presentation Systems and Assembly
ARTEQUE provides presentation systems designed for straightforward assembly. Unless expressly stated otherwise in the quotation, the client is responsible for all on-site labor, assembly, and setup. The client is responsible for ensuring that the site is ready, accessible, safe, clean, and free of obstructions at the scheduled delivery time.
11. Delivery and Schedule
Any production or delivery dates are estimates unless expressly stated as fixed deadlines in writing. ARTEQUE will use commercially reasonable efforts to meet estimated schedules but is not responsible for delays caused by client approvals, site readiness, suppliers, shipping carriers, customs, weather, force majeure events, or other circumstances outside ARTEQUE's reasonable control.
12. Changes and Revisions
Changes requested after quotation approval may result in additional costs and schedule adjustments. This includes changes to artwork, dimensions, quantities, materials, finishes, delivery requirements, or project phasing. ARTEQUE may require written approval of a revised quotation or change order before proceeding.
13. Cancellations
Once approved, orders may not be cancelled without ARTEQUE's written consent. If cancellation is accepted, the client remains responsible for all costs incurred, including design time, project management, artwork licensing, materials, production, supplier commitments, shipping, storage, and any non-cancellable third-party costs.
14. Returns and Custom Work
Because ARTEQUE projects are typically custom-produced, made-to-order, project-specific, or artwork-specific, products are not returnable or refundable unless ARTEQUE determines that they contain a material defect covered by warranty.
15. Warranty and Remedies
ARTEQUE will use commercially reasonable efforts to deliver products that conform materially to the approved specifications. The client must notify ARTEQUE in writing of any claimed defect within seven (7) days after delivery. ARTEQUE's sole obligation for confirmed defects is, at ARTEQUE's discretion, repair, replacement, or credit for the affected item.
16. Exclusions from Warranty
Warranty coverage does not apply to damage or issues caused by misuse, improper cleaning, building conditions, moisture, heat, impact, vandalism, client-supplied materials, third-party handling, improper assembly or setup by others, site movement, normal wear and tear, or conditions outside the product's intended use.
17. Limitation of Liability
To the fullest extent permitted by law, ARTEQUE will not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages. ARTEQUE's total liability for any claim arising from a quotation, order, product, or service will not exceed the amount actually paid to ARTEQUE for the specific item or service giving rise to the claim.
18. Client-Supplied Content and Approvals
The client represents that any images, logos, artwork, trademarks, copy, files, or other materials supplied by the client are properly authorized for use. The client agrees to indemnify and hold ARTEQUE harmless from claims arising from client-supplied materials, approvals, instructions, or specifications.
19. Confidentiality and Project Information
Non-public pricing, technical information, production methods, supplier information, project documentation, and business information shared by ARTEQUE are confidential and may not be disclosed or used for any purpose other than evaluating or completing the quoted project.
20. Photography, Portfolio, and Marketing Use
Unless the client objects in writing before project completion, ARTEQUE may photograph completed projects and refer to the project in its portfolio, proposals, case studies, website, social media, and marketing materials, provided ARTEQUE does not disclose confidential information or sensitive client information.
21. Force Majeure
ARTEQUE is not responsible for delays or failure to perform caused by events beyond its reasonable control, including supply-chain disruption, shipping delays, labor disputes, customs delays, weather, fire, flood, pandemic, governmental action, utility failure, or other force majeure events.
22. Governing Law
Unless otherwise agreed in writing, these terms and any quotation issued by ARTEQUE are governed by the laws of the State of New York.
23. Acceptance
Approval of the quotation, payment of a deposit, written authorization to proceed, or acceptance of delivered products or services constitutes acceptance of these terms and conditions. If there is a conflict between these terms and a separately signed written agreement between ARTEQUE and the client, the signed agreement will control.